Refund policy
At Trendora, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect item, we’re here to help.
Returns
• Returns must be requested within 7 days of receiving the product.
• The product must be unused and in its original condition and packaging.
• Proof of purchase is required.
Non-Returnable Items
We do not accept returns for:
• Used products
• Products damaged due to misuse
• Items returned without original packaging
Refunds
• Once your return is inspected and approved, refunds will be processed within 5–7 business days.
• Refunds will be issued to the original payment method used during purchase.
• Shipping charges are non-refundable.
Damaged or Incorrect Products
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with clear photos of the product and packaging.
Order Cancellation
Orders may be cancelled before shipment. Once shipped, cancellation requests may not be accepted.
Contact Us
For return or refund requests, please contact our support team through the Contact Us page.
Thank you for shopping with Trendora.